Emotional intelligence is a frequently overlooked tool that can help you not only better navigate healthcare but also lead to a better physical and emotional wellness, performance and resilience that will positively impact all areas of life. Consider this a starting place but understand there is no definitive endpoint. Just continued progress.
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In order to achieve patient valued outcomes we need to remember to keep the person in “person”alized care. This requires purposeful inclusion of all pillars of wellness across the full 24 hours experienced. When we simplify an assessment based only on a disease state, symptom or diagnosis we miss the opportunity to get the right care for the right person at the right time and end up being reactive instead of proactive.